Welcome to Serenova Dresses Shop’s FAQ page! We’ve compiled answers to the most common questions about our stylish dresses, shipping policies, and more. Can’t find what you’re looking for? Our fashion-loving customer service team is always happy to help at [email protected].

About Our Products

1. What types of dresses do you offer?
We specialize in fashionable women’s dresses including Little Black Dresses, Maxi Dresses, Mini Skirts, Party Dresses, Short Dresses, and White Dresses – perfect for every occasion from casual outings to special events!
2. Are your dresses true to size?
Our dresses follow standard sizing charts. For the perfect fit, we recommend checking our detailed size guide (available on each product page) and comparing your measurements. When in doubt between two sizes, we suggest sizing up.
3. How should I care for my Serenova dress?
Each dress comes with specific care instructions, but we generally recommend hand washing or gentle machine cycles in cold water to maintain the fabric quality and color vibrancy of your fashion investment.

Ordering & Payment

4. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, JCB, and secure payments through PayPal for your shopping convenience.
5. Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect all your payment information. We never store your full credit card details on our servers.
6. Can I modify or cancel my order after placement?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

7. Where do you ship?
We ship worldwide except to some Asian countries and remote areas (due to logistical constraints). Our standard and free shipping options ensure you get your stylish pieces wherever you are!
8. What are my shipping options and costs?
We offer two stylish shipping solutions:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
– Free Standard Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days (excluding weekends and holidays).
9. How can I track my order?
We’ll email you tracking information as soon as your order ships! You can follow your fashion package’s journey from our warehouse in Louisville, US right to your doorstep.
10. When should I order for a special event?
For important occasions, we recommend ordering party dresses at least 3 weeks in advance to allow for delivery time and any possible exchanges. Consider choosing expedited shipping if your event is sooner!

Returns & Exchanges

11. What’s your return policy?
We offer a 15-day return window from your delivery date. If you’re not completely in love with your purchase, simply follow the easy return process outlined in your order details. Refunds will be issued to your original payment method.
12. Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your return.
13. How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Your bank may then take additional time to post the refund to your account.

Customer Service

14. How can I contact customer service?
Our fashion-loving team is ready to help! Email us at [email protected] for any questions about our dresses, your order, or styling advice. We typically respond within 24 business hours.
15. Where is Serenova Dresses Shop located?
Our headquarters is at 4002 Earnhardt Drive, Louisville, US 40242, but we serve fashionistas worldwide through our online boutique at shortdressstore.com.

Happy shopping from all of us at Serenova Dresses Shop – where looking good is just the beginning of feeling amazing!