Term and Conditions

By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing your order.

1. Our Customers

Serenova Dresses Shop caters to fashion-conscious women who appreciate:

• Trendy occasion wear (party dresses, little black dresses, white dresses)
• Versatile everyday styles (mini skirts, short dresses, maxi dresses)
• Effortless online shopping with worldwide delivery
• Quality fabrics and feminine designs

Our website and policies are designed with our stylish customers in mind, offering transparent shopping experiences from browsing to aftercare.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need to provide accurate information when making purchases. Keep your login details secure as you’re responsible for all activities under your account.

2.2 Intellectual Property

All content on our site (images, text, designs) is owned by Serenova Dresses Shop and protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission.

2.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in displaying our dresses and skirts, but colors may vary slightly due to monitor settings. Please refer to size charts carefully before ordering.

3.2 Availability

All items are subject to availability. If an item becomes unavailable after you order, we’ll notify you and either cancel that item or offer alternatives.

3.3 Pricing

Prices are shown in USD and exclude applicable taxes and shipping fees. We reserve the right to adjust prices but will honor the price at time of order confirmation.

4. Orders and Payments

4.1 Placing Orders

By placing an order, you make an offer to purchase under these terms. We’ll send an order confirmation email, but this doesn’t constitute acceptance. Order acceptance occurs when we ship your items.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method when your order ships.

4.3 Order Processing

Orders are processed within 1-2 business days. During peak seasons, processing may take slightly longer.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. International customers may be responsible for customs fees.

5.3 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected]. We’ll work with carriers to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We accept returns/exchanges within 15 days of delivery for unworn, unwashed items with tags attached in original packaging. Follow these steps:

1. Email us at [email protected] with your order details
2. Wait for return authorization and instructions
3. Ship items to: Serenova Dresses Shop, 4002 Earnhardt Drive, Louisville, US 40242

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Final sale items
• Personalized dresses
• Select party dresses
• Custom-fit garments

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable (except for defective items).

7. Damaged or Defective Items

If your item arrives damaged:

1. Contact us immediately at [email protected]
2. Include photos of the damage and packaging
3. We’ll arrange a replacement or refund and cover return shipping

8. Liability Limitations

Serenova Dresses Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions beyond our reasonable control
• Delays caused by carriers, customs, or unforeseen circumstances
• Improper care or use of our products

Our maximum liability is limited to the purchase price of the affected items.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky, USA. Any disputes shall be resolved in courts located in Jefferson County, Kentucky.

12. Contact Us

For questions about these Terms:

Serenova Dresses Shop
4002 Earnhardt Drive
Louisville, US 40242
Email: [email protected]